Amazon Prime Keeps Buffering: A Guide To Fixing Your Streaming Issue

Do you have any idea why your Amazon Prime continues buffering?
If you have Prime Video, you may watch movies and TV episodes through your computer browser; thus, why is your streaming now buffering?

Amazon relies on a solid, steady internet connection to give you with an uninterrupted watching experience with their app, therefore if Amazon keeps buffering, it’s because your internet connection isn’t working properly.

We’ve created this simple tutorial to help you resolve the buffering issue on your Amazon Prime membership so you can get back to watching without interruptions.

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Why does my Amazon Prime keep buffering?

Amazon Prime Keeps Buffering: A Guide To Fixing Your Streaming Issue
Why is my streaming suddenly buffering?

Because you do not have adequate bandwidth, Amazon Prime continues to delay.

This signifies that your network is too sluggish, and your app is unable to broadcast without interruptions.

Before a video can begin playing, all of the video’s data must be downloaded so that the streaming may start without interruption. Buffering happens when your internet connection is too sluggish to download all of the necessary data, causing the video to lag owing to the need to download additional data while the content is playing.

Your internet should at least have:

  • 3Mbps for standard quality streaming
  • 5Mbps for high definition
  • 25Mbps for 4K HD quality

So why is your streaming suddenly buffering on Amazon Prime?

The four basic causes are as follows:

  1. Your internet connection is too sluggish and insufficient for the quantity of data required to be downloaded from Amazon Prime.
  2. Amazon’s server is struggling to keep up with all of the demand.
  3. Your web browser requires an update.
  4. Amazon’s bandwidth is insufficient for proper operation.

How do I fix Amazon Prime buffering?

How do I fix Amazon Prime buffering?
Photo by Loewe Technology 

The first thing to examine is whether Amazon Prime’s server is having problems that are interfering with your streaming quality.
If Amazon Prime is performing server maintenance or experiencing an outage, you will need to be patient while they resolve the issue on their end.
Another thing to consider is if your chosen gadget meets the minimal criteria for Amazon Prime Video to function effectively. Smart TVs will often come pre-installed with Amazon Prime, however if you want to utilize this app on your PC, you will need to have at least the following:

  • Windows 7
  • Mac OS 10.7
  • Linux/UNIX

If you are asking the question; ‘How do I fix my Amazon Prime video’ we have outlined all the possible fixes to help you answer this question.

Fix 1. Reset your internet connection

If your Amazon Prime continues buffering, we know it’s because of your internet connection, therefore the first thing you should do is reset your Wifi router and reconnect your device to your network.

Step 1. Turn your router/modem off

Step 2. Unplug it and wait a couple of minutes (around 2 – 3 minutes would suffice)

Step 3. Plug your router back in and switch it on

Fix 2. Update Amazon app

It may not appear to be a big deal, but keeping your Amazon Prime app updated to the newest version helps get rid of any damaged files that may appear on the device where the software is downloaded.

Check the app store to check whether an update is available, and if so, pick the update button to override the current version.

Fix 3. Use an ethernet cable

If you have a Smart TV, connecting an ethernet connection straight from your TV to your router will enable a faster download speed for Amazon Prime to download all of the essential data for the film you want to watch.

An ethernet cable is far more reliable than a wireless Wifi connection.

If you do not have access to an ethernet cable, relocating your Wifi router closer to your device, as well as positioning your router at a higher height, may assist the connection.

Fix 4. Decrease streaming quality

If you are attempting to broadcast at a higher quality (e.g., 4K HD), lowering this to a regular streaming resolution may assist with the buffering issue on Amazon because it will not take as much data to effectively transmit the movie.

Step 1. Get onto your Amazon Prime video app

Step 2. Select ‘Menu’

Step 3. Click on ‘Settings’

Step 4. Choose ‘Stream and Download’ and press ‘Streaming Quality and Download Quality’

Step 5. Now change the quality to a lower level

You have successfully updated your resolution settings.

Fix 5. Save your Program/Movie to your Amazon account

Downloading the content you want to view ahead of time eliminates the possibility of your program buffering while you’re attempting to watch it, since you’ll have saved all of its data onto your device..

Step 1. On your Amazon app, select the item you want to watch

Step 2. Select the ‘Download’ button under the ‘Details’ section

Step 3. Confirm where you want to save the item and at what resolution

Step 4. Confirm this by clicking on ‘Start Download’

The content will now be saved so you can launch it without having to buffer.

Fix 6. Clear Cache

As with many programs, cleaning their cache files can assist in removing any problems that are retained in the software and are creating issues such as Amazon continuously buffering.

This step will help enhance the quality of your Amazon Prime streaming since deleting these files produces more room and fewer incorrect data files.

Step 1. Click on your ‘Home’ button on your smart TV remote

Step 2. Go into ‘Settings’

Step 3. Click on ‘Apps’ and then ‘System Apps’

Step 4. Select Amazon

Step 5. Presse ‘Clear Cache’ and confirm this

The cache files should now be cleared from your Amazon account.


With over 142.5 million customers globally, Amazon Prime has become a tremendously popular streaming service, with over 24,000 movies and 2,100 series to select from.

Because Amazon Prime Video is such a massive platform, it is unavoidable that you will want a good, reliable internet connection in order to access video material without encountering buffering.

We hope this tutorial has helped you resolve the buffering issue on your Amazon Prime video account so you can resume viewing your favorite shows without interruptions.