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What to Do if Comcast Email Is Not Working On iPhone


Comcast email is one of the most popular email services to use with iPhones. However, there have been instances where users are having trouble accessing their emails with iPhone. If you are having this problem, and you cannot get your Comcast email through your iPhone, there are several possible solutions that can be applied.  This will detail how to fix your Comcast account so that it works again.

8 Reasons Why Comcast Email not Working On iPhone

Comcast Server Is Down

You can’t get your Comcast email on iPhone or there is no response from your Comcast account when you are trying to check it. If you are unable to access your Comcast email on iPhone, but still getting emails from other sources like Gmail or Yahoo, this may be a sign that your Comcast Server is not working properly. The Xfinity customer service confirmed that the service was not available.

How to know if the server is down?

The easiest way to tell if the Mail server is down is to try to sign in using the Web app.

  • Go to
  • Sign in.
  • Click on the Mail icon.

If you can access your emails through the browser app, then the server is working. If you see a 500 error on the screen, then the server is down.

If it happen you better should call Comcast and notify them about the issue. But the chances are that they already know about the problem and their engineers are actively working on it.

All you can do now is to keep checking if the mail server is back periodically. This may take hours, rarely days.


iPhone is Having Connectivity Issues

Some users are reporting that the iPhone 8 and iPhone 10 devices are experiencing connection issues.

Specifically, those users are reporting that the phones are losing connectivity shortly after being turned on. It seems that the issue is affecting only a small number of users.

If you don’t get email during the day, it is possible that you didn’t let the Mail app (or Xfinity Connect App) to use the cellular network.

To check the configuration, go to the Settings app on the iPhone, tap on Cellular, scroll to Mail and check if it is enabled (the slider is green).

Sometimes, you may lose the internet, but the Wifi router is still working, in case you just can receive email when you connect to Wifi. It would be a big problem.

In this case, the iPhone will connect to the Wifi router, find no internet, and will not be able to access anything, including emails.

The right thing would be for the device to use cellular connectivity if there is no internet, but Apple computers don’t do this

How to know if you in this situation?

– You can open the Settings app on the iPhone, tap on the Network section, and if the Status is Not Connected, then you are in this situation.

– You can also check if the Internet is available on the iPhone’s display by going to the settings, and seeing if there is a symbol that looks like a circle with an X in it. That’s how you know if the iPhone can connect to the network and access the internet.

If the problem is that you have an older version of iOS, then you should upgrade to the latest version.

And don’t forget to turn the Wifi back internet comes back.

Incorrect Mail App Settings on iPhone

To fix the “not connected” issue, you need to check the settings of the mail app on your iPhone. Go to the “Settings” > “Mail” and ensure that the

– Mail app is set to ⚡️ Emails automatically download to your iPhone

– Check your email automatically

– Show preview of emails

– Create ruled lists – Sort my email

– Report phishing scams

– Sign in with google

To check the configuration open Settings app on iPhone and tap on Passwords & Accounts, find and tap on the Comcast account (it may have a different name on your iPhone)

Under Incoming Mail Server, you will see settings for receiving emails. If you have trouble receiving emails, then this is the area you need to check.

Also, click on the Advanced tab to get more detailed Incoming Mail Server Settings. They should be the following:

  • Incoming Server Host Name:
  • Username: Make sure that username is a correct Comcast email account
  • Password: Re-enter the email password here
  • Incoming Mail server port: 993
  • Use SSL: ON
  • IMAP Path Prefix: empty
  • Authentication: Password
  • If you have issues with sending emails from Comcast account, then check Outgoing Mail Server settings.

They should be the following:

  • Outgoing Mail Server Host Name:
  • Username: Make sure that username is a correct Comcast email account
  • Password: Re-enter the email password here
  • Outgoing Mail server port: 587
  • Authentication: Password
  • Use SSL: Yes

Incorrect Fetch Settings on iPhone

Check your email account and resend the verification email to fix any issues with your Fetch settings. Open Settings app, tap on Passwords & Accounts and tap on Fetch New Data line. Phone should show a red arrow indicating that the setting is incorrect. Tap the gear icon to open the settings and tap again to set the correct value.

Or you can find your Comcast account and check the setting. Fetch New Data is a feature that allows the user to select how often the device checks for new emails. It may have one of three values: Push, Fetch, or Manual.

If the setting is set to Push, then the mail server will send new emails directly to your phone.

If it is set to Fetch, then your iPhone will periodically ask the server for new emails. The frequency of the periodic checks depends on your settings.

If it is set to 30 min, then you may get your emails after 30 min they were sent.

And finally, there is a Manual setting. If you have Fetch New Data set to Manual, you will not get any emails until you open the Mail app and refresh.

Why are there three settings, and why not have it set to Push always? Push uses more battery and can greatly impact the battery life.

Outdated Mail App

You should periodically check if Apple released an updated version of the Mail app. If yes, then it’s a good idea to update the app. They often fix bugs (and unfortunately, sometimes introduce new ones).

Generally, if the app is working, I don’t always update it, but if it is failing, this is something I still do first.

Third Party Security Unchecked in Xfinity Portal

Apple seems to be allowing their third party developers (specifically, Communication and Apple TV apps) to advertise and sell their content without any security checks. This means you, as a user, are just along for the ride, and the potential for your personal information (including passwords) to be stolen is huge.

There is no more Xfinity email app for iPhone. Unfortunately, the company discontinued Xfinity Connect app on April 20, 2021. If you try to open an email from Xfinity app, it will redirect to the web page, not the app. So, your only option is to use 3rd party apps with iPhone, such as Mail or Outlook.

Xfinity Connect App Was Discontinued

There is no more Xfinity email app for iPhone. Unfortunately, the company discontinued Xfinity Connect app on April 20, 2021. If you try to open an email from Xfinity app, it will redirect to the web page, not the app. So, your only option is to use 3rd party apps with iPhone, such as Mail or Outlook.

Turn Off VPN

This last tip came from one of the readers: Doug B. from Florida.

He had VPN enabled on his iPhone. I use VPN too, especially when I use public Wi-Fi. By the way, my favorite provider is NordVPN (affiliate).

Some sites do not allow VPN connections. Apparently, Comcast has the same issue. So, if you have a VPN, disable it to connect to Xfinity email.

How Set Up Comcast Email On Iphone

To set up Comcast email on your iPhone follow these steps:

  • Open Settings app
  • Either search for or scroll to “Passwords & Accounts” line in Settings
  • Under Accounts section tap on Add Account
  • In a new window tap on Other
  • Tap on Add Mail Account under MAIL
  • Enter your name, Comcast email, and Comcast password. Tap Next. If you get an “Invalid Email Address” error, verify that the email address is correct.
  • After verification, tap on Save on the next screen.
  • Now find the Mail app on iPhone and open it. The app will download all emails from the Comcast server.

If nothing works

Force Restart Your iPhone

The instructions on which button to hold to reset the phone may vary depending on the iPhone model. If you don’t google for particular model instructions.

Force restart will clear all garbage your iPhone might have accumulated since the last start, and it is possible that some of the garbage might have impacted Comcast email.

Reset All Settings

  • Open the Settings app on iPhone.
  • General -> Reset. There would be “Reset all Settings iPhone.”

If you tap on that option, it will reset network settings and personal preferences, but keep your personal data and your apps.

Related Questions

What Is My Comcast Email Address

Follow these steps to know what is your comcast email address

  • Go to and Sign In.
  • Click on the Mail (envelop) icon in order to open the Email Web app. You can receive and send emails right here without Mail client on PC or phone.
  • Now click on the Tool icon and then Settings.
  • Then click on Accounts on the left and click on Edit next to Email.
  • In a pop-up window, you will find your Comcast email address.

How To Reset Comcast Email Password

If you have a mobile phone on file, they will text you the reset code. Or you can get reset via email and then reset the Comcast password.

You can also recover your username through the same link.

What’s Next?

While it is good to fix Comcast email issue, at some point you will need to switch from it to another provider. But you need to do it the right way.


So that is all you need to know how to deal with the problem of comcast email not working. I hope you are satisfied. See you next time.


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